ZoomInfo Chorus (formerly Chorus.ai)
Conversation intelligence for sales teams — formerly Chorus.ai, now part of ZoomInfo.
About the product
ZoomInfo Chorus (formerly Chorus.ai) is a conversation intelligence platform that helps sales and customer success teams gain insights from customer interactions. It records, transcribes, and analyzes calls, meetings, and emails, using AI to identify key moments, trends, and sentiment, and provides coaching recommendations, deal insights, and competitor analysis.
Update: Chorus.ai was acquired by ZoomInfo (2021) and is now sold as ZoomInfo Chorus.
Features
Conversation intelligence, Call recording & transcription, AI coaching, Deal insights, Competitor analysis
Pros
Pros
- Excellent call recording and transcription
- AI-powered coaching recommendations
- Strong deal insights and competitor tracking
- Good analytics and reporting
Cons
Cons
- Custom pricing only
- Video call analysis can be resource-intensive
- Integration setup can be complex
Our Verdict
ZoomInfo Chorus (formerly Chorus.ai) provides best-in-class conversation intelligence. Best for sales teams that want to learn from every customer interaction — and a natural fit if you already use ZoomInfo.
